Value-based Care:
The Role of Teams

Change Management

Ravi Shah, MD, MBA, MPH, FAAFP
1.50 Credits

 Upon completion of this session, you should be able to:

• Review Kotter's 8 stages of change management.
• Apply change management strategies in common practice situations.
• Review examples of implementation of change in a clinical setting using Kotter's 8stages of change management.
• Return to your clinical practice and more successfully implement change in a systematic way.

Closing Care Gaps through Respectful Engagement

Stacey Bartell, MD 
0.25 Credits

Upon completion of this session, you should be able to:

• Describe the importance of patient engagement in VBC success.
• Explore the various reasons for ambivalence from a patient perspective.
• Apply the HEAR Technique to explore ambivalence and respectfully engage in challenging conversations.

Foundations of team-based care

Stacey Bartell, MD
0.25 Credits

Upon completion of this session, you should be able to:

• Define team-based care and its core components (e.g., roles, responsibilities, communication, collaboration).
• Analyze the potential benefits and challenges of implementing team-based care.
• Identify opportunities within your practice to incorporate team-based care principles.

From Tension to Teamwork: Building Bridges between Family Physicians and Health System Leadership for Enhanced Patient Care

Melissa Gerdes, MD, MBA, FAAFP, ABFM, CHCQM
0.75 Credits

Upon completion of this session, you should be able to:

• Develop, initiate, and maintain open communications with health system leadership
• Develop strategies to focus and magnify communications with health system leadership on the needs and perspectives of patients and family physicians
• Identify, understand, and appreciate the responsibilities, perspectives, and challenges of health system leadership as they pertain to primary care practices
• Examine ways to leverage health system resources and support structures to improve the physician and patient care delivery experience

Leading Effective Teams

Jason Marker, MD, MPA, FAAFP and Erin Fajen, Med
0.75 Credits

Upon completion of this session, you should be able to:

• Review how different challenges in the workplace impact leading teams effectively.
• Explore four key strategies and common tactics for leading effective teams.
• Apply information about leading effective teams to their own workplace.

Partnering with Members of your Team

Stacey Bartell, MD
0.25 Credits

Upon completion of this session, you should be able to:

• Define the role of LSM in team-based care.
• Employ active listening and effective communication skills to engage with different care team members.
• Describe approaches to enhance team communication such as effective meetings, huddles, team-building exercises, co-location.

Transformational Leadership

Timothy L. Switaj, MD, MBA, MHA, CPE, FACHE, FAAFP
0.50 Credits

Upon completion of this session, you should be able to:

• Effectively set and communicate your vision for ongoing change.
• Develop leadership skills to advocate for and lead process changes that support advanced team-based care.
• Evaluate challenges to adopting change management principles, including organizational resistance and workflow adjustments, and strategize solutions to overcome these barriers.

Who’s on Your Team? Understanding Job Roles and Expanding Your Impact

Stacey Bartell, MD
0.50 CME credits

Upon completion of this session, you should be able to:

• Explore how team roles may be redesigned to meet the needs of patient populations.
• Discuss how to support staff taking on new roles.
• Appraise evidence and case examples of effective collaboration and roles on the care team to improve patient management and outcomes.

The AAFP has reviewed Value-Based Care - The Role of Teams and deemed it acceptable for up to 4.75 enduring AAFP Prescribed credits. Term of Approval is from 10/15/2024 to 8/15/2027. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

The AAFP is accredited by the Accreditation Council for Continuing Medical Education (ACCME) to provide continuing medical education for physicians.

The American Academy of Family Physicians designates this enduring activity for a maximum of 4.75 AMA PRA Category 1 Credits^™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

CME activities approved for AAFP credit are recognized by the AOA as equivalent to AOA Category 2 credit.