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FEATURES

What Does Walt Disney Know About Patient Satisfaction?

Marc G. Mertz

Retaining patients and attracting new ones can be a walk in the park if you concentrate on the two areas patients say matter most: your front-office staff and your office environment.

Disintegration: How Employed Doctors Are Landing on Their Feet

Martha C. Collins

As integrated organizations come apart, family physicians are finding a variety of ways to bail out.

EDITOR'S PAGE

Smaller Is Looking Better

Robert L. Edsall

While HMOs may not be on the ropes, the House passage of the Norwood- Dingell bill has at least rung their chimes with a punishing left to the jaw. The fact that the House-Senate Conference Committee probably won't have a crushing right to follow it up with doesn't affect the...

LETTERS GETTING PAID

When to Bill for a Consultation

Kent J. Moore

These tips will help you understand Medicare's rules for reimbursement, allowing you to better influence your income.

Identifying Patterns of Over- and Undercoding

George E. Kikano, Jason Chao, Robin S. Gotler, Kurt C. Stange

Recent research shows the common situations under which family physicians tend to code too high and too low.

CODING & DOCUMENTATION

Coding and Documentation

Kent J. Moore

Diagnostic tests and an office visit | Peak flow and an office visit | Coding multiple simultaneous determinations | Diagnosis code for ADD | Global surgical service exclusions | Chronic conditions and prevention in one exam

MONITOR

Monitor

HCFA delays making ICD-9 changes | E/M documentation guidelines still on HCFA's back burner | Physicians working harder to maintain income levels | Y2K Update: Medicare contractors, providers still generally unprepared | AMA union won't support strikes | Teens seeking STD...

IMPROVING PATIENT CARE

Building a Patient Registry From the Ground Up

Brandi White

By identifying your patients by condition, you can be more proactive in getting them the care they need.

PRACTICE DIARY

Practice Diary

Sanford J. Brown

Patient compliance | A picture is worth … | The doctor-patient relationship

COMPUTERS ASK FPM

Ask FPM

Kent J. Moore, James B. Wieland, Alice G. Gosfield

Compensation plans, the IRS and Stark laws | The physician-patient relationship | Transcribing encounter notes

SALARIED FP

A Team Approach to Reducing a Financial Deficit

Glen R. Couchman, Don B. Cauthen, Samuel N. Forjuoh, Janine C. Edwards

Leaders in this multispecialty group enlisted physicians to help find solutions to their institution's financial problems.

BALANCING ACT


Disclosure

All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.



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