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FEATURES

EHR Meltdown: How to Protect Your Patient Data

T. Eric Schackow, Todd Palmer, Ted Epperly

Do you think your electronic data is safe just because you have a backup plan in place? These authors found out how wrong that can be.

How to Say Goodbye to Medicare

Kent J. Moore

With another payment cut looming, opting out of Medicare may be worth considering.

How to See Your Practice Through Your Patients' Eyes

Elizabeth E. Stewart, Marly McMillen

It's as simple as entering through the front door and taking a walk around your practice.

How to Find Clinical Information Quickly at the Point of Care

Derek R. Hubbard

You have one minute to identify the first-line therapy for a pregnant patient with tuberculosis. How will you find the answer?

How to Fix a Flawed Process: The Four Rules of Work Design

Lee Kim Erickson, Tania Lyon

Developed by Toyota but applicable to medical practice, these rules can transform the way you work.

FROM THE EDITOR

The ‘Know-How’ Special Issue

Robert Edsall

You expect practical advice from FPM – but this much?

OPINION

A Multiple-Service Rule for E/M Services

Nancy E.B. Ness

A simple rule change could improve access and quality of care while reducing inequities between compensation for E/M services and for procedures.

LETTERS

Patient communication and health literacy

Tracking follow-up care

Michael S. Victoroff

CODING & DOCUMENTATION

Coding & Documentation

Cindy Hughes

Diagnosis code order | When a review of systems isn't possible | New patient definition | Critical care and site of service

PRACTICE PEARLS

Practice Pearls

Rich Sagall, Brett Robinson, Gail Jones AAFP, Christopher Campanile, Michael Fine, R.I. Pawtucket

Test your telephone service | Print Medicaid prescriptions on low-cost paper | Completing FMLA paperwork for patients’ family members | Use software to track chronic disease follow-up

THE LAST WORD

How to Deliver Bad News

Sanford J. Brown

When a patient gets a “double whammy,” deliver the bad news the way you would like to hear it.



Disclosure

All editors and editorial advisory board members in a position to control content for this activity, FPM journal, are required to disclose any relevant financial relationships. View disclosures.



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